This Refund and Cancellation Policy applies to all tickets purchased for SpaFest, organised by Made for Life Foundation.
By purchasing a ticket, you agree to the terms outlined below.
Ticket Purchases
All SpaFest tickets are sold for a specific event date and location.
Under the Consumer Contracts Regulations 2013, tickets for events held on a specific date are exempt from the standard 14-day cancellation right that normally applies to online purchases.
This means that tickets are generally non-refundable once purchased, except in the circumstances outlined below.
Delegate Cancellation
If you are unable to attend SpaFest:
Ticket Transfers
Tickets may be transferred to another attendee at no additional cost.
To request a transfer, please contact: hello@madeforlifefoundation.org
Requests should include:
- Original booking name
- New attendee name
- Updated contact details
Transfer requests must be submitted at least 7 days before the event where possible.
Because SpaFest involves venue commitments, catering arrangements and limited capacity workshops, we encourage ticket holders who cannot attend to transfer their place to a colleague or friend.
Event Cancellation by the Organiser
If SpaFest is cancelled by Made for Life Foundation due to circumstances within our control:
- Ticket holders will be offered a full refund, or
- The option to transfer tickets to a rescheduled event
Refunds will be processed using the original payment method where possible.
Event Changes
The organisers reserve the right to make reasonable changes to:
- Speakers
- Workshop leaders
- Programme schedules
- Activities
- Venue arrangements
These changes do not entitle ticket holders to a refund, provided the event still takes place as advertised.
Force Majeure
In the event that SpaFest cannot proceed due to circumstances beyond the organiser’s control, including but not limited to:
- Extreme weather
- Government restrictions
- Public health emergencies
- Venue closure
- Industrial action
- Natural disasters
Made for Life Foundation reserves the right to:
- Reschedule the event, or
- Offer ticket transfers to a future event
Refunds may not be guaranteed in these circumstances, but we will always aim to provide fair and reasonable solutions for ticket holders.
Non-Attendance
Failure to attend the event does not entitle the ticket holder to a refund.
However, ticket transfers may still be permitted where practical.
Refund Processing
Where refunds are issued:
- Refunds will be processed within 14 days of confirmation.
- Refunds will be returned via the original payment method where possible.
Contact
For all ticket queries, transfers, or refund requests, please contact:
Made for Life Foundation
Email: hello@madeforlifefoundation.org
Website: www.madeforlifefoundation.org